Terms & Conditions
Hubert Holidays Digital · A service of Hubert Holidays Ltd · Last updated 1 October 2026
These terms apply to hubertholidays.com and the digital services offered by Hubert Holidays Digital. A request for a quote is not a contract. Your written proposal will set out the project scope, timetable, price, payment arrangements and any service-specific conditions before you commit.
1 Who we are
Hubert Holidays Digital is a service of Hubert Holidays Ltd, registered in England and Wales under company number 15146229. Our registered office is 38 Ashpole Furlong, Loughton, Milton Keynes, MK5 8EF, United Kingdom. Contact us at contact@hubertholidays.com or on +44 7795 577045.
In these terms, “we”, “us” and “our” mean Hubert Holidays Ltd providing digital services under the Hubert Holidays Digital name. “You” and “client” mean the business or person requesting or purchasing a service.
2 Services covered
We may provide website design or creation, website maintenance, social media management, digital marketing, tourism and hospitality digital support, content and related services. These terms apply to your use of our website and to any service described in a written proposal that you accept.
The Guest Insight hospitality audit service has separate service terms. Travel bookings, tours and holidays arranged through Hubert Holidays’ travel business are governed by the applicable travel booking terms and are outside the scope of this document.
3 Website information and enquiries
Website descriptions, example projects, delivery estimates and service information are general and may change. A request form, email or call is an enquiry only and does not create a contract. Any free discovery call or preliminary discussion is non-binding unless we agree paid work in writing.
We will send a tailored proposal stating the work, deliverables, timetable, fee, payment schedule, client responsibilities, revision allowance, third-party costs and any cancellation or service-specific terms. The proposal is valid for the period stated in it and remains subject to availability.
4 Contract formation and project scope
A contract starts when you accept our written proposal and we confirm acceptance in writing. The accepted proposal and these terms form the agreement. If they conflict, mandatory law applies first, then the project-specific proposal, then these terms.
Only the work and deliverables described in the accepted proposal are included. Additional pages, content, revisions, campaigns, integrations, meetings or other requests are outside scope unless we agree the change, fee and timetable in writing.
5 Delivery, review and approval
We will use reasonable care and skill and work toward the timetable in the proposal. Dates may depend on your timely delivery of information, access, content, feedback and approvals. If these are delayed, the delivery date may move accordingly.
The proposal will state any included revision rounds and how feedback should be provided. We will make agreed revisions within scope. New requirements, changes after approval or revisions beyond the included rounds may incur an additional fee, which we will agree before starting the extra work.
Where a website or other work is to be published on your domain or account, we will provide previews where agreed. We will not publish a website on your domain before you approve it, except where you give separate written instructions.
6 Your responsibilities
You must provide accurate and complete information, appoint a contact who can approve the work, give feedback within reasonable time, and ensure you have the rights and permissions needed for materials, images, logos, copy, customer data and instructions you provide.
You are responsible for checking factual claims, prices, offers, legal notices, accessibility information and other business content before publication. You must ensure promotions, marketing messages and use of personal data comply with laws and platform rules that apply to your business.
If we need access to your website, domain, hosting or social media account, use a secure access method and grant only the permissions needed. Do not send passwords or payment card details through ordinary email or a public form. You remain responsible for ownership of your domain and accounts and for maintaining suitable account security.
7 Fees, deposit and payment
The proposal will state the price, currency, applicable taxes, payment dates, and any hosting, domain, advertising, stock asset, travel or other third-party cost. Unless the proposal states otherwise, a fixed-scope project requires a 25% deposit to start and the balance on completion, before the website is published on your domain or final work is released. Ongoing maintenance or marketing services are billed as stated in the proposal.
We will not charge an unlisted additional fee without your agreement. Invoices are payable by the due date shown. If an undisputed amount is overdue, we may give notice and pause work where the agreement and law permit. Any late interest or recovery cost will apply only if stated in the proposal or permitted by law.
8 Changes, cancellation and suspension
You may request a change or a new delivery date. We will explain any effect on fees and timing and will proceed only after you agree the change in writing.
Either party may cancel by written notice. If you cancel, you must pay for work completed to the cancellation date and any third-party cost that you approved and that cannot reasonably be recovered. Any separate cancellation fee or notice period must be stated in the accepted proposal. We will refund any advance payment remaining after amounts properly due under this section.
We may suspend work after giving notice if payment is overdue, required client materials or approvals are missing, or continuing would create a legal, security or safety risk. We will resume when the issue is resolved and confirm any timetable impact.
9 Domains, content and intellectual property
Your domain, business accounts and the content you provide remain yours. You must have the rights needed for us to use those materials for your project.
The proposal will state any ownership or licence terms for bespoke deliverables, code, design files, templates, stock images, fonts, plugins and other third-party materials. Unless the proposal says otherwise, third-party items remain subject to their provider’s licence and recurring fees. We retain our pre-existing tools, methods, templates and general know-how.
10 Third-party services and results
A project may depend on hosting companies, domain registrars, social networks, advertising platforms, analytics tools, plugins or other providers. Their services are governed by their own terms and may change, become unavailable or impose separate fees. We are not responsible for a third-party change or outage outside our reasonable control.
We do not guarantee search rankings, audience growth, advertising approval, website traffic, leads, bookings, sales or any particular business outcome. Digital platforms use systems and policies that we do not control. Any estimates or examples are illustrative, not a guarantee.
11 Confidentiality and publicity
We will use non-public information you provide only to discuss or deliver the requested service, manage our business or meet a legal obligation. We will take reasonable steps to keep it confidential and may share it with staff or service providers who need it for the work and are subject to appropriate duties.
We will not identify you or publish your project as a case study without your permission. You may approve a portfolio reference separately in writing.
12 Liability and consumer rights
We will use reasonable care and skill in delivering the agreed services. To the extent permitted by law, we are not responsible for loss caused by inaccurate materials or instructions you provide, decisions you make, or third-party services outside our reasonable control.
Neither party excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability that cannot lawfully be excluded or limited. Any project-specific financial cap must be expressly stated in the accepted proposal and applies only to the extent permitted by law. If you purchase as a consumer, statutory consumer rights remain unaffected.
13 Privacy and cookies
Our Privacy Policy and Cookie Policy explain how personal information and cookies are handled on hubertholidays.com. If a project requires us to process personal information on your behalf, the parties will agree appropriate written data-processing terms before that processing begins.
14 Contact and complaints
For questions, changes or complaints, contact Hubert Holidays Ltd at contact@hubertholidays.com, call +44 7795 577045, or write to the registered office in section 1. Include your proposal or invoice reference where available.
15 Governing law
These terms and any service contract with us are governed by the law of England and Wales, subject to any mandatory consumer protections that apply to you. Courts with jurisdiction under applicable law may hear a dispute.
Hubert Holidays Digital | Updated 1 October 2026 |